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Case Study

Changing up with cloud-first strategy

Client

Arvato Bertesmann

Project

CRM

As the pandemic and first lockdown hit the UK, call volumes quickly and significantly increased, particularly Arvato public sector and retail customers.

Despite this, Arvato made the seamless switch to remote working. A dedicated team of Kerv Experience engineers supported the journey. For example, by mapping Genesys Cloud and PureConnect data to ensure payroll and client reports were intact, thereby minimising risk.

Having Kerv Experience in our corner is helping us win more business. They always respond, whatever we throw at them. Head of IT Solutions, Arvato CRM Solutions

Gordon Dalgleish
Head of IT Solutions, Arvato CRM Solutions

Want to know more?