Case Study

CX and Digital Transformation within the Public Sector

Client

Public Sector

Project

CX Transformation

Road users, the economy, and employees benefit as agency reaches cloud destination in record time

Traffic jams, lane closures and resultant vehicle delays make a huge dent in economic activity, stopping businesses putting products on shelves and consumers from spending money. Metrics matter. Incident management and resolution delays are closely watched, with time lost per vehicle per mile as a key measure to monitor costs.

Now, calls get routed straight into Microsoft Dynamics, eliminating screen jumping and manual data entry. And our teams have lots of extra tools like webchat, SMS surveys, roadside video footage, and eMite reports and analytics.”

Want to know more?

Case Study

CX and Digital Transformation within the Public Sector

Client

Public Sector

Project

CX Transformation

Road users, the economy, and employees benefit as agency reaches cloud destination in record time

Traffic jams, lane closures and resultant vehicle delays make a huge dent in economic activity, stopping businesses putting products on shelves and consumers from spending money. Metrics matter. Incident management and resolution delays are closely watched, with time lost per vehicle per mile as a key measure to monitor costs.

Now, calls get routed straight into Microsoft Dynamics, eliminating screen jumping and manual data entry. And our teams have lots of extra tools like webchat, SMS surveys, roadside video footage, and eMite reports and analytics.”

Want to know more?

Case Study

CX and Digital Transformation within the Public Sector

Client

Public Sector

Project

CX Transformation

Road users, the economy, and employees benefit as agency reaches cloud destination in record time

Traffic jams, lane closures and resultant vehicle delays make a huge dent in economic activity, stopping businesses putting products on shelves and consumers from spending money. Metrics matter. Incident management and resolution delays are closely watched, with time lost per vehicle per mile as a key measure to monitor costs.

Now, calls get routed straight into Microsoft Dynamics, eliminating screen jumping and manual data entry. And our teams have lots of extra tools like webchat, SMS surveys, roadside video footage, and eMite reports and analytics.”

Want to know more?