Always there for local communities
Ceredigion County Council
Based in the town of Aberaeron, Ceredigion County Council serves around 72,000 citizens, 25% of whom are over 65- years- of-age. Like most local authorities, it faced the perpetual challenge of doing more with less: improving public services against ever-reducing budgets. A task made even tougher when the pandemic forced contact centre staff to work from home.
Moving our supervisors and 20-plus advisors to remote working was pretty painless.