Putting Patients First Vs. Cost Concerns

Putting Patients First Vs. Cost Concerns

James Crossland

Digital Marketing Manager|Kerv digital

Published 06/07/22 under:

Have a question about something here?

Get in touch

Does Putting Patients First have to cost money?

 

‘Putting Patients First’ feels like a statement that should be so self-evident it doesn’t even need stating. Afterall, who else would you put first…?

However, in the real world, we all know that, unfortunately, cost considerations can sometimes get in the way of that lofty goal.

There are many things that can be done though to head those concerns off, mitigate them where they do occur and enshrine the principal of ‘Putting Patients First’ into every aspect of not just a health organisation’s overarching governance but also their normal ‘day to day’ activities.

 

A recent study has shown that more and more people are living longer with, often several, lifelong physical and mental chronic conditions.

In those circumstances it’s vital that a patient has easy access to all their data, made available to them in a method that’s as transparent as possible.

Anyone with a long-term condition, or their carers (carer burn-out is also a factor that always needs to be considered in Putting Patients First), will be looking at an increasing burden as they’re forced to monitor their own symptoms as much as possible at home, updating their health care professionals with that clinical data in an efficient and accurate manner, collecting and delivering samples and adhering to often complex drug regimens, all whilst having to deal with a health and social care system that is, to put it politely, often uncoordinated.

 

Anyone in the above situation or one similar to it is likely going to need care that will cross multiple ‘traditional’ health service borders, including primary and secondary care, health and social care and other ancillary services such as employment, benefits, welfare and housing.

Dealing with all those disparate departments on an ongoing basis, likely in multiple different locations, will be time consuming, frustrating and stressful for a patient, with the additional stress levels likely exacerbating the original illness or disabilities, potentially placing a further burden on the health care industry.

Although the widespread adoption of electronic patient records has somewhat helped this situation in recent years, there are still huge obstacles to overcome in terms of interoperability between different health and social bodies.

 

Given all of that then, what does ‘Putting The Patient First’ even mean these days?

 

The first step in ‘Putting The Patient First’ has to be ensuring continuity of care, ensuring wherever possible that the patient has access to the same healthcare professional, someone who can access all their records and whom the patient knows and trusts.

From there, the process should be as collaborative as possible, with a shared decision-making process in agreeing a care plan. Once the care plan is in place (and even before hand) the patient should always receive easy access to the best care as possible.

 

‘Putting Patients First’ should also involve stepping back on occasion and looking at the wider picture. It’s always worth remembering that a patient won’t just have to live with their illness(s) but also any treatment plan(s) that are agreed… often having as much of an impact, if not more, than the original illness does… especially if additional treatments, travel, consultants and specialists might be required.

‘Putting The Patient First’ means considering those impacts and how they could be mitigated. Can a care plan be adapted so a patient can deal directly with different services? If they’re collecting samples at home, can they upload the results themselves? If not is there a central drop off point they could access or would they prefer to hand in specimens directly to a lab (giving them back a sense of control over their treatment).

Continuing with that theme, when the results are back could they be sent directly back to the patient (and/or their carer) as well as their GP?

That means if needed the patient could take immediate action rather than having to await another appointment. In fact, could the results be automated to, if needed, create an appointment with a specialist without the patient needing to make another trip back to the GP as is often the case with simple referrals.

Once we get into the world of interoperability and automation a lot more becomes possible.

 

However, that’s where the issue of’ Putting The Patient First’ vs cost concerns once again rears its ugly head.

The UK’s NHS and its wider network of GP’s around the country are a globally recognised service, providing free treatment at the point of delivery to any and all, paid for by a centralised tax system.

Given how widely recognised they are however, it can be surprising how little the general public know or understand about their inner workings (bar the odd attention grabbing headline) or the pressure they’re under to provide a world class service for all… for free, day in, day out.

The general public will likely have never heard of the number of guidelines and protocols health practitioners need to adhere to, or the implications they can (and do) have or targets that need to be met such as QOF, let alone how a GP practise is funded or what different treatments can cost.

Some of that information is in the public domain, some of it isn’t. An argument can also be made that whilst patients should be able to easily access some of that information if they chose, other aspects (such as cost) they should never have to worry about or even consider.

 

And that’s an important point.

Quality indicators like QOF have a tendency to focus on medical processes and outcomes, without adequately recognising the concerns that are most pressing to a patient.

Any initiative that ‘Puts Patient First’ should always try to take those concerns into account, folding them into quality measurements where possible.

 

‘Putting Patients First’ can massively be empowered through the application of technologies; technologies that both focus on the patients needs but also act as cost saving measures.

The first step is clearer communication channels between health care practitioners and patients, allowing them to access NHS and Private services with ease and convenience.

Many other sectors have already embraced this ‘on the go’ ethos such as uber or purple bricks, allowing users to access their accounts anywhere through a mobile device and there are lessons there the health sector could learn from. That easy access to their records, combined with increased communication will allow patients to make informed decisions about their own care.

 

Once those issues are resolved the implementation of new disruptive technologies (tech that is either/or ground-breaking or exponential) will start to sweep the health sector, changing patient care in ways that haven’t been seen since the foundation of the NHS.

The kind of tech we’re talking here, both hardware, software and AI, may seem like science-fiction but they’re already here in many sectors already.

They’re technologies (think sensors, scanners and wearable tech) that don’t just make things ‘a little better for a bit’ but that dramatically change the face of an industry for the good of all, improving services and reducing costs all at once.

These technologies will put the patient at the centre of the health sector, able to measure they’re own symptoms from the comfort of their own home and have the readings automatically transmitted to the relevant practitioners.

 

Digital Transformation in the Healthcare sector isn’t about deciding between Putting The Patient First and cost Savings, it’s about empowering the former whilst achieving the latter, all in a single stroke.

Related Articles

You might also be interested in

From our world to yours

Compliance monitoring under the spotlight

From our world to yours

The rise of business messaging apps and the need to stay on...

From our world to yours

Compliance: important ownership changes while adapting for flexible remote workforces

From our world to yours

Data silos and legacy compliance monitoring systems – barriers to effective surveillance...

From our world to yours

What it takes to top the Gartner CCaaS Magic Quadrant

From our world to yours

Why gamification is topping the bill for contact centre agent workforce management...

From our world to yours

8 contact centre trends to future proof your business

From our world to yours

Spotlight on Local Government – Where is CX heading for citizens?

From our world to yours

Think bigger with Microsoft Teams.

From our world to yours

Microsoft Teams is here to stay, what’s the next step?

From our world to yours

At Kerv we want to make customer-first really mean something…

From our world to yours

Different by design

From our world to yours

How Engagement Technology is Transforming the Membership Sector

From our world to yours

A modern CRM system needs a modern data platform

From our world to yours

What is… Microsoft Cloud for NonProfit?

From our world to yours

6 Back-office technologies modern supply chains should already be using

From our world to yours

Re-imagining CX in a golden age of integrations – combining Genesys and...

From our world to yours

Maximising CX value through AI-driven digital engagement

From our world to yours

Experience as a Service: What it is, why it’s important and where...

From our world to yours

Achieving empathy across digital channels

From our world to yours

Redesigning CX from the ground up

From our world to yours

Genesys EMEA Cloud Partner of the Year 2020

From our world to yours

Life at Kerv Digital As A Functional Consultant

From our world to yours

Life @ Kerv Digital as an Apprentice Power Platform Consultant

From our world to yours

How To Increase Efficiency With Dynamics 365 Supply Chain Management

From our world to yours

Supply Chain Control Towers – The Tech That’s Changing Logistics Forever

From our world to yours

Supply Chain Digital Twins – The What, The Who & The Why...

From our world to yours

On-Demand Logistics & The Tech That Makes It Possible

From our world to yours

What Is… Insurtech?

From our world to yours

What Is… Microsoft Cloud For NonProfit?

From our world to yours

16 Times You’ve Been Using Artificial Intelligence Without Realising

From our world to yours

Jack’s Worried – His Website Is Losing Him Dues Paying Members

From our world to yours

From Paper Based To Cutting Edge… With Zero Downtime

From our world to yours

Life at Kerv Digital as a UX Designer

From our world to yours

Sarah is Sad – Her Staff Aren’t Finding New Members Or Engaging...

From our world to yours

How To Squeeze Hidden Value From The Hidden Data You Didn’t Know...

From our world to yours

Reducing Member Churn & Delivering Member Insights With Data Science

From our world to yours

Life @ Kerv Digital As A Dynamics Functional Consultant

From our world to yours

The Effect Fintech Is Having On Our Everyday Lives

From our world to yours

Dealing With Ethical Walls In Tech… Ethically

From our world to yours

Life @ Kerv Digital As A DevSecOps Engineer

From our world to yours

IOT: Dragging The Future Of Healthcare Into Today

From our world to yours

How Will Tech Revolutionise Health Care Over The Next Half Century?

From our world to yours

Empowering Public Transport With Big Data

From our world to yours

Life @ Kerv Digital As A Power Platform Solution Architect

From our world to yours

What’s The Best CRM For The Membership Sector?

From our world to yours

How Remote Patient Monitoring Data Can Drive Health Efficiencies

From our world to yours

Is A Career In NonProfit Digital Transformation Rewarding?

From our world to yours

Six Back-Office Functions NonProfits Should Be Using Robotic Process Automation For

From our world to yours

How Data Storage Management Will Change In 2022

From our world to yours

Business Central Vs Sage – Which Does Your Organisation Need?

From our world to yours

How To Debug Something With A Rubber Duck

From our world to yours

Using Design Thinking To Empower Digital Transformations

From our world to yours

How Business Central Can Keep You GDPR Compliant

From our world to yours

What Can Business Central Actually Do?

From our world to yours

Why Data Classification Is Vital To Your Organisation (And How To Easily...

From our world to yours

How To Inspect Items When Using The Execute Pipeline Activity In ADF/Synapse...

From our world to yours

How To Create UI Flow’s In Power Automate

From our world to yours

D365 BC Vs D365 FO: Let’s Settle This Once And For All!

From our world to yours

How To Drive Donor Engagement With Kerv Digital’s Free Powerups

From our world to yours

9 Awesome Benefits To The Microsoft Dataverse

From our world to yours

Canvas Apps Vs Model-Driven Apps

From our world to yours

How To Set Up Field Monitoring In Business Central

From our world to yours

Check Out The Benefits Of The Microsoft Catalyst IDEA Framework…

From our world to yours

Component Led Development, Or… How To Make Your Organisation Instantly More Resilient

From our world to yours

How To Achieve A Single Customer View In 5 Easy Steps

From our world to yours

Best Practice For Creating Cloud Flows With Microsoft Power Automate

From our world to yours

Legacy Estate Reduction… Or When To Get Rid Of Old Tech

From our world to yours

What Is Fintech?

From our world to yours

How To Get Better At: Online Continuous Personal Development (CPD)

From our world to yours

Virtual Exam Proctoring (Or How To Stop People Googling The Answers At...

From our world to yours

How Hyperautomation’s Benefiting PAO’s (Professional Accountancy Organisations)

From our world to yours

Cyber Security For Remote Working… How Everyone Can (And Has To) Pitch...

From our world to yours

What Is An Advanced Persistent Threat (APT’S) Attack?

From our world to yours

Visualising Your Data Differently With Power BI

From our world to yours

Database Marketing – What Is It & How Can You Benefit From...

From our world to yours

Microsoft Dynamics Cloud Licensing Options – What’s Available?

From our world to yours

Privacy By Design – What You Need To Know

From our world to yours

How To Connect To A Named Sandbox Environment

From our world to yours

What Are The Different Types Of Cloud Licensing Agreements?

From our world to yours

How To Export To Text Files From Microsoft’s Business Central SAAS

From our world to yours

Technical Debt – The What, Why, When & How Do I Get...

From our world to yours

Ensuring Business Continuity With The Microsoft Stack

From our world to yours

What’s The Best CRM For The NonProfit Sector?

From our world to yours

Rage Donations – How To Engage Past The ‘Now’

From our world to yours

What Is It & How To Avoid: Vendor Lock-In

From our world to yours

The Bad Guys Don’t Care You’re The Good Guys

From our world to yours

Build The Future Of The NonProfit Sector… Today

From our world to yours

Data Protection & Artificial Intelligence: Best Practice

From our world to yours

Shadow IT – 9 Things To Look Out For & 1 Unexpected...

From our world to yours

Organisational Debt & Why It Makes Digital Transformation Hard

From our world to yours

Discussing All Things RPA… Robotic Process Automation

From our world to yours

Creating A Low Code App Using PowerApps & The Power Platform

From our world to yours

Now’s The Time To Get Excited About Cognitive Search

From our world to yours

If You Don’t Have An Automated Deployment Process… You’re Already Obsolete

From our world to yours

Tips & Tricks To Creating Successful Volunteer Management Systems

From our world to yours

The Five Types Of Cyber Criminals

From our world to yours

Security-By-Design: Or… Better Safe Than Sorry!

From our world to yours

Leading With Technology In The Membership Sector

From our world to yours

What Does IAAS, PAAS & SAAS Stand For?

From our world to yours

What Is Business Architecture?

From our world to yours

What Is Data Gravity? (And How Your Organisation Can Benefit From It)

From our world to yours

How To Fix DateTime Stamps In Microsoft Dynamics 365

From our world to yours

6 Easy Steps For Promoting A Culture Of Cyber Security

From our world to yours

15 Cyber Security ‘Things’ To Safeguard Your Business

From our world to yours

Microsoft Dynamics 365: Settings In solutions

From our world to yours

13 Ways To Save Money When Using Microsoft Azure

From our world to yours

The Problems With Addresses In Microsoft Dynamics 365

From our world to yours

Understanding The Benefits Of Predictive Science In The NonProfit Sector

From our world to yours

Top 6 Digital Impacts On Membership Organisations

From our world to yours

The 7 Stages Of A Successful AI Project

From our world to yours

What’s The Difference Between UI And UX?

From our world to yours

8 Ways Your Business Can Increase Turnover With Big Data

From our world to yours

Dynamics 365 In NonProfits

From our world to yours

Kerv acquires TDS Global Communications Compliance Practice

From our world to yours

What is Microsoft’s Power Automate?

From our world to yours

What is InvestTech?

From our world to yours

Derek Is Stressed – His Purchasing Team Aren’t Coping With Long Winded...

From our world to yours

Life @ Kerv Digital As A Jnr DevSecOps Engineer…

From our world to yours

Life @ Kerv Digital As A Principal Architect

From our world to yours

Life @ Kerv Digital As An Azure DevSecOps Engineer…

From our world to yours

Life @ Kerv Digital As Head Of Client Services, Public Sector

From our world to yours

Life @ Kerv Digital As A Junior DevSecOps Engineer

From our world to yours

Life @ Kerv Digital As A Graphic Designer

From our world to yours

Microsoft Inspire 2022 – Here’s All The Big Announcements!

From our world to yours

The Need for WhatsApp Compliance Recording

From our world to yours

Life @ Kerv Digital As A UX Researcher

From our world to yours

Life @Kerv Digital As A Senior Delivery Manager

From our world to yours

Life @ Kerv Digital As A Senior Delivery Manager

From our world to yours

Data Silos and Legacy Compliance Monitoring Systems – Barriers to Effective Surveillance...

Have a question?

Leave your details and a member of the team will be in touch to help.
Type your first name here
Type your last name here
Type your phone number here
Type the company you represent here
By pressing send, you agree to our Terms and Conditions and Privacy Policy.
This field is for validation purposes and should be left unchanged.