Shadow IT – 9 Things To Look Out For & 1 Unexpected Benefit

Shadow IT – 9 Things To Look Out For & 1 Unexpected Benefit

James Crossland

Digital Marketing Manager|Kerv digital

Published 06/07/22 under:

Have a question?

Get in touch

Shadow IT will stop your Digital Transformation in its tracks… and you may never even realise it!


Anyone who’s worked in I.T long enough (or worked with IT teams long enough) will no doubt remember needing permission to do anything on your computer that even slightly deviated from the norm. This could be seen as either a good or bad thing depending on whether you worked in IT or with IT (we’re definitely not taking sides!).

It was impossible to introduce any kind of hardware or software into the business without signed and sealed approval, possibly in triplicate.

A large part of this was because end-users had neither the knowledge or inclination to run their own technology (beyond trying to re-install minesweeper of course).

But for better or worse, those days have long since passed…

What Is Shadow IT?

Shadow IT can go by many names.

Embedded IT, Fake IT, Stealth IT, Rogue IT, Feral IT (this might be our favourite!) or, if you work for an agency, Client IT.

No matter what it’s called though, it always means the same thing. Shadow IT is created when departments other than the IT Department create workarounds outside of the Central IT Teams control (or knowledge) to get around perceived flaws in the system.

These workarounds could be software or hardware based or, increasingly, Cloud based.

What Causes Shadow IT?

The main reason Shadow IT has exploded in recent years is because end-users have become completely comfortable with the downloading and installation of Cloud based apps and services in their private life, so it’s only natural this spills over into the working world where they seek to make their day to day role easier/more efficient.

How Common Is Shadow IT?

How do you answer that?

By its very nature Shadow IT is almost impossible to measure, or even realise it’s there in the first place. Many departments may even take active steps to hide their activities from their own IT Teams in the mistaken belief what they’re doing is for the best.

Without a through review of your Business Architecture and processes you may never catch it all.

Even if an organisation does know… it’s not like they’ll be rushing to publicise those numbers.

However, a report from Gartner back in 2015 did show that 35% of enterprise IT expenditures for most organisations will be managed outside the central IT department’s budget.

That was back in 2015 though… undoubtedly the situation is much worse now.

Examples of Shadow IT

The list of what does and doesn’t count as Shadow IT is almost endless, but some common and easiest to spot examples might include…


  • USB Flash Drives for the transporting of data
  • Instant Messaging services for communication between staff (FB Messenger, WhatsApp Desktop etc)
  • Private email accounts sending confidential work emails
  • Google Docs
  • WeTransfer

What Are The Implications Of Shadow IT?

Depending on who you ask, Shadow IT can be either a good or bad thing.

For most organisations Shadow IT will result in a heavily fragmented system and app infrastructure, making any kind of meaningful Business Intelligence hard to come by as well as possibly sacrificing security but… can, in some circumstances, make an organisation more agile for the overcoming of business obstacles.

Problems Caused By Shadow IT

Shadow IT can cause so many issues within an organisation that it would be impossible to list them all here but some of the main offenders include:


  • Security Issues – This should be an obvious one. If your staff is downloading who knows what onto your servers then the chances of Cyber Actors targeting your business with malware, ransomware or other viruses goes through the roof. It also allows untested devices and applications straight into your corporate infrastructure without any guidance, control or testing from the IT Team.  One of the main points for SaaS is that the vendor will control the upgrade and release process. This means a SaaS customer always has the latest, most secure version of software. But upgrades can still have unintended consequences. Managing the updates and testing a new release is hard enough, without a layer of Shadow IT getting in the way constantly.
  • Wasted Time – There’s a lot of hidden costs Shadow IT can cause an organisation. First there’s the time taken by non-IT staff downloading software; time taken by IT teams to fix any problems caused; time taken when someone leaves, is ill or goes on holiday and someone else needs to figure out what systems they were using because nothing is centrally documented; the list goes on and on and on!
  • Lack of Business Intelligence/Internal Logic – If different departments are collating, storing and reporting on data using a variety of different programs or calculations then over time small errors will creep in as data is copied, modified, misunderstood reported on and acted on. Gaining any kind or real-time view of an organisation is impossible when Shadow IT is too prevalent.
  • ·Wasted Investments – If senior management or the IT Department are unaware of Shadow IT (or it’s extent) then it’s possible large scale investments can be made, often in Data Warehousing or Business Intelligence Tools, that, through no fault of their own, then never get used as staff are already using their own work arounds.
  • Business Inefficiencies – Shadow IT is almost always a blocker to any meaningful innovation as it prevents the uptake of more efficient business processes. How can you streamline your business processes if you don’t even realise what’s going on in the first place?
  • Data Loss – If Data is being stored outside of the approved methods then chances are it’s also not being backed up correctly, making it far less secure and… should the worst occur, likely unrecoverable by your IT teams.
  • Compliance Issues – Depending on the type of data being stored this could open your organisation up to all sorts of compliance issues such as GDPR breaches. It could also leave you in breaking all sorts of security and software legislation without ever realising it.
  • Slows Digital Transformation – Shadow IT can drastically slow (or even stop) Digital Transformation projects. Assuming all your organisations software/hardware has been deployed to fulfil a business need; your IT Team will have backups of it if required, protocols for updating it and procedures for replacing it. If they’ve no idea where anything is or how it’s being used though Digital Transformation stalls and will be massively prone to errors
  • Creates Animosity – Shadow IT invariably leads to chaos which almost always leads to a them and us attitude between your IT and non-IT staff. It can also lead to attitudes and motivations that really aren’t in the best interest of your organisation such as data hoarding, skill siloing, self-promotion and favour trading.

How To Prevent Shadow IT

Whilst you may be hoping for a tech solution here, by far the easiest way to stop the use of Shadow IT is to remove the root cause of it, otherwise you’re just treating the symptoms.

Regular reviews from heads of departments, leadership teams and the IT Department are vital in this process.


  • Do the departments have the software/hardware they need?
  • Does it all perform as it should (or as the department need it to)?
  • What problems are the various departments currently struggling under?
  • Does everyone that needs to have a clear picture of this?
  • Are there any upcoming challenges that might provoke a new requirement?


Most importantly though, you can’t shy away from the pain points.

If you’re finding lots of examples of Shadow IT then ask the end-users why they chose that route rather than contacting your IT Team.

Are IT not approachable?

Is there too much red tape in the procurement/request process?

Benefits of Shadow IT

So now we’ve terrified you about Shadow IT we promised you an unexpected benefit, didn’t we?

The main benefit you can derive from Shadow IT is how much more reactive and agile it can make your staff.

Individual departments can control their own IT resources rather than relying on a central team.

They can also be an important source of innovation.

The person quietly working away in accounts who finds a new macro or designs an app that will automate and streamline part of his day to day? That’s Shadow IT.

But roll it out company wide and suddenly they’re an efficiency hero!

The trick is finding the right balance. Your central IT department need to be able to recognise the signs of Shadow IT whilst still controlling the technical environment, guiding the business with enterprise-class Business Intelligence tools.


Whilst it may be tempting to try and put a blanket ban on all downloads or unapproved apps without prior IT approval, we live in an age in which anything an end-user might need can be accessed through their personal mobile anyway.

All you’ll really be achieving is stifling your staff’s agility.

It’s a competitive world out there and departments… and ultimately the overall business… needs to be agile to survive.

Shadow IT systems can be a source of innovation. They can also be a huge blocker to Digital Transformation.

The real trick is, as with most things, tackle the issue head on at its source and remove the need for your staff to try and circumvent your IT in the first place.

This can best be achieve with a modern digital platform centralising application management, data storage, security management and other related technical assets but which also empowers staff with the right tools to extend the platform so they can develop solutions freely within their department, in the open (not in the shadows) and with the all the security concerns involved with solution development and data exchanges taken care of for them.

For example, imagine your marketing department being able to create a little app which connects to the central CRM, fetches a desired list of contacts and enables them to send them automatically to another department every Friday in preparation for a campaign.

Your marketing team can crack-on happily in the open and your IT team wont be worried about security issues – in fact they’ll probably be happier to have less work to do!

That’s where the Power Platform and Power Apps change truly digitally transform your organisation…..

Related Articles

You might also be interested in

From our world to yours

Going Beyond The Theory: Kerv Digital & The DVSA

From our world to yours

Life @ Kerv Digital As A Performance Analyst

From our world to yours

Four ways to defend against Cyber Criminals attempt to infiltrate Contact Centres

From our world to yours

Microsoft Cloud For Nonprofit: Fundraising & Engagement

From our world to yours

Kerv Group brings rich, actionable insights to bear on improving performance management...

From our world to yours

4 ways to integrate your Contact Centre and CRM to deliver brilliant...

From our world to yours

Kerv Digital 2022 Wrap-Up

From our world to yours

Life @ Kerv Digital As A Recruitment & People Analytics Manager

From our world to yours

CX Translate Opens the Door to International Understanding in Cross-Border Contact Centres

From our world to yours

Cloud Confessions: Q&A with CTO on Communications Compliance

From our world to yours

Helping With Hackathon Fundamentals

From our world to yours

Kerv Digital & Microsoft Solutions Partner Designations

From our world to yours

Life at Kerv as a Billing & Operations Co-Ordinator

From our world to yours

Deciphering Digital Transformation

From our world to yours

4 Things to Bear in Mind About Microsoft Teams Policy Based Recording

From our world to yours

Understanding EX: Achieving the utmost from workforce engagement management (WEM)

From our world to yours

Working Wellness: More Kerv Digital Benefits

From our world to yours

Cloud is not a destination

From our world to yours

How SD-WAN enables service provider flexibility, enhancing connectivity and reducing cost

From our world to yours

Taking the guesswork out of managing your future bandwidth demand

From our world to yours

Application Performance: User Experience

From our world to yours

Rapid Site Deployment and its Impact on Retail Profitability Across Store Locations

From our world to yours

Why your network infrastructure is key in mergers and acquisitions

From our world to yours

Data Platform Pragmatism

From our world to yours

Will SD-WAN really save money and why you must take a proper...

Have a question?

Leave your details and a member of the team will be in touch to help.
By pressing send, you agree to our Terms and Conditions and Privacy Policy.
This field is for validation purposes and should be left unchanged.