Case Study
Building better businesses
Client
Terra Firma
Project
Cloud Communications
When Terra Firma needed to improve business continuity and voice communications it turned to technology partner Kerv Collaborate.
Terra Firma, like many organisations, had quickly embraced Microsoft Teams for collaboration, but had been nervous about migrating their telephony. Voxivo4Teams removed those concerns and Kerv Collaborate was with Terra Firma every single step of the way.
We haven’t seen any loss in productivity. Our employees work just as efficiently from home as they do in the office.
Voxivo4Teams was set up with Microsoft Teams Direct Routing as part of a hybrid approach. Importantly, it ensures quality call recordings for compliance purposes – a prerequisite for financial services companies. So, when the pandemic struck, Terra Firma changed to remote working without any problems or the expense of Microsoft Voice call plans.
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Case Study
Recruitment specialist transforms productivity and customer experience with move to cloud communications
Client
PeopleScout
Service
Cloud Communications
PeopleScout are true RPO experts with solutions and technology to cover all requirements.
The past year has seen them win a stream of awards and accolades on a monthly basis, bearing testament to the exacting standards set by their operational and customer experience teams. In an environment where analysis and presentation of credentials are under constant scrutiny, PeopleScout’s services have to meet the highest standards.
Phone and contact centre technology is like no other. It touches all employees and governs their productivity.
It connects with our customers and plays a huge role in the quality of customer experience. It generates customer data and insights that guide our business strategy. So, changing a system is a big deal.