Whitepaper
The importance of communications compliance in a hybrid world
Financial institutions must protect their brands, revenues, and people by assuring continuous communications recording compliance
Download the whitepaper
Essential reading for board members, compliance leaders and IT managers, this white paper discusses the practical steps companies can take to ensure continuous compliance across their communications estate, including Microsoft Teams, WhatsApp and other emerging channels.
whitepaper
Improve the customer experience
Engage them on the channel of their choice
overview
Getting to grips with digital channels
This white paper considers some of the advantages and hidden challenges of moving from voice-only to omnichannel provision. It uses Genesys Cloud to show how an integrated platform with intelligent automation can greatly enhance the customer experience.
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Case Study
Exposing Hidden Savings
Client
Metropolis International Group
Sector
Publishing
Price negotiation and haggling over tariffs alone is not the most effective route to cost reduction.
Intelligent call analysis can expose far bigger savings. It’s a specialist job, but big savings are still achievable if you can find a service provider with the knowledge and experience required. The proof of this was discovered by Metropoliis International Group when they reviewed their telecoms services. With some of the biggest titles in the industry, Metropolis is a top publisher in the consumer, business and travel sectors. In this aggressivley competitive environment, Metropolis has held a market leading position since 1994, due in good part to an active call centre focused on advertising sales. Heavy usage of outbound calls to both mobile and fixed line prospects knocks a big hole in the IT budget and represents a significant cost to the business as a whole.
I’m surprised at the scale of the savings. I’m even more surprised that I haven’t had to change my network carrier.
Having a novation agreement with BT, Kerv was able to take over management of our voice services and billing. The process was really simple, without any disruption to our telecoms services. Now, in the knowledge that Kerv is monitoring my call records, I can be confident that I’m always getting the best deal.
